Questions? We've Kept the Answers Simple.
Hiring a cleaning service should not feel complicated. Here are answers to some of the questions we hear most often about estimates, appointments, pricing, services, and what to expect.
Getting Started
♡How do I get a cleaning estimate?
Start by completing our estimate request with some basic information about the property, the type of cleaning you're looking for, and the current condition of the space.
We'll review the information and either provide an estimate or contact you if we need a few additional details.
Are estimates free?
Yes. There is no charge to request a cleaning estimate from Maid Simple Cleaning.
What information do you need to give me an estimate?
Usually we only need a handful of details:
- Property location
- Approximate square footage
- Number of bedrooms and bathrooms when applicable
- Type of cleaning requested
- General condition of the property
- Any special requests
Photos may also be helpful for deep cleans, move-outs, yard projects, or properties needing extra attention.
Do I need to know exactly which cleaning service I need?
No. Tell us what you're trying to accomplish and we'll help determine whether Standard Cleaning, Deep Cleaning, Move-In / Move-Out Cleaning, or another service makes the most sense.
Do I need to count every window, blind, fan, or fixture?
No. Our pricing is based on the overall property, condition, service, and scope of work rather than making you inventory every tiny feature in your home.
If something is unusual or requires significant extra labor, just tell us about it.
Pricing & Payment
♡How much does house cleaning cost?
Standard Cleaning starts at $150, Deep Cleaning starts at $250, and Move-In / Move-Out Cleaning starts at $275.
These are starting prices rather than guaranteed flat rates. Final pricing depends on the size, condition, service type, and scope of the property.
Why don't you list one fixed price for every home?
Because two homes of the same size can require very different amounts of work. One may be regularly maintained while another may need substantial scrubbing, pet hair removal, or extra detail work.
We would rather quote the actual cleaning needed than use a one-size-fits-all price.
What can increase the price of a cleaning?
Pricing may be affected by factors such as:
- Property size
- Current condition
- Heavy buildup
- Excessive pet hair
- Significant clutter
- Smoke residue
- Post-renovation dust
- Special requests or additional services
Will you add surprise charges during the appointment?
If the actual property condition or requested scope is substantially different from what was used to prepare the estimate, we'll discuss the situation with you before making a significant change to the price or scope.
Do recurring customers receive different pricing?
Recurring service is quoted based on the home and cleaning frequency. Because a regularly maintained home often requires less work than an initial cleaning, recurring pricing may differ from one-time service pricing.
Cleaning Services
♡What is included in Standard Cleaning?
Standard Cleaning is designed for homes in generally maintained condition and focuses on routine cleaning throughout kitchens, bathrooms, bedrooms, living areas, floors, and accessible surfaces.
If the home needs significant detail work or buildup removal, Deep Cleaning may be a better fit.
What is the difference between Standard and Deep Cleaning?
Standard Cleaning is intended for routine upkeep.
Deep Cleaning allows additional time for buildup, baseboards, trim, detailed dusting, kitchen and bathroom scrubbing, and other areas that need more attention.
Do you clean apartments?
Yes. We clean apartments for residents as well as vacant units for landlords, Realtors, and property managers.
Do you offer Move-In / Move-Out Cleaning?
Yes. Move-In / Move-Out Cleaning is designed primarily for vacant or mostly vacant apartments, houses, rentals, and turnover properties.
Do you clean offices and commercial spaces?
Yes. We provide Office & Light Commercial Cleaning for smaller offices, professional spaces, common areas, and other light commercial properties. Commercial cleaning is custom quoted.
Do you offer yard cleanup?
Yes. We offer small-scale yard and property cleanup for manageable residential projects such as leaves, ordinary debris, seasonal cleanup, and basic property preparation.
This is a cleanup service rather than full landscaping.
Do you offer add-on services?
Yes. Optional services may include appliance interiors, cabinet interiors, interior windows, garage or basement projects, organization assistance, and other custom cleaning requests.
Appointments & Cleaning Day
♡Do I need to be home during the cleaning?
No. You do not necessarily need to be home as long as safe and appropriate access arrangements have been confirmed before the appointment.
Do you bring your own cleaning supplies?
Yes. We normally bring the standard supplies and equipment needed for the agreed cleaning service unless another arrangement has been made.
Do I need to clean before you arrive?
No. You're hiring us to clean.
If significant clutter prevents access to surfaces or floors included in the service, clearing those areas may help us use the appointment time more effectively.
What should I do with pets during the appointment?
Let us know about pets before the appointment. Pets should be safely secured when necessary so our team can work safely and your pets remain comfortable.
How long will the cleaning take?
Appointment length depends on the size, condition, cleaning type, crew size, and scope of the property.
We schedule around the work required rather than forcing every property into the same time slot.
Can I request extra work on cleaning day?
You can ask, but same-day additions depend on the amount of work and available appointment time. Some requests may need to be added to a future service.
Recurring Cleaning
♡Do you offer weekly, bi-weekly, and monthly cleaning?
Yes. Recurring cleaning may be available weekly, bi-weekly, or monthly depending on scheduling and the needs of the property.
Do I need a Deep Cleaning before recurring service?
Not always. If the home is already in maintained condition, Standard Cleaning may be enough.
If the property has significant buildup or needs a reset first, we may recommend Deep Cleaning before recurring maintenance begins.
Realtors, Landlords & Property Managers
♡Do you work with Realtors?
Yes. We can help with pre-listing cleaning, vacant property cleaning, move-in and move-out cleaning, and other property preparation needs.
Do you work with property managers and landlords?
Yes. We provide cleaning for vacant apartments, rental turnovers, move-outs, move-ins, common areas, and other manageable property cleaning projects.
Can you clean multiple units?
Yes. For multiple units, send us the property information, approximate sizes, condition, number of units, and desired timeline so we can review the project together.
Service Area
♡What areas do you serve?
Our primary service area includes Fall River, New Bedford, Somerset, Swansea, Dartmouth, Westport, and surrounding South Coast Massachusetts communities.
Select nearby Rhode Island communities may also be available depending on the location and scheduling.
I'm not sure if I'm inside your service area. What should I do?
Just send us the property address or city when requesting your estimate. We'll let you know whether we currently service the location.
Customer Care & Policies
♡Is Maid Simple Cleaning insured?
Yes. Maid Simple Cleaning carries insurance for the services we provide.
What if I need to reschedule or cancel?
Contact us as soon as possible if your plans change. Rescheduling is subject to availability and any applicable cancellation or rescheduling terms in your service agreement.
What if I have special instructions for my home?
Let us know before the appointment whenever possible. We want to understand important access instructions, delicate surfaces, areas you do not want cleaned, or other property-specific requests.
What if there is an area I do not want touched?
Tell us before cleaning begins. We can document excluded rooms, surfaces, or items as part of the agreed scope of work.
Still Not Sure? That's Okay.
You don't need to become a cleaning expert before contacting us. Tell us about the space, what you're trying to accomplish, and anything important we should know. We'll help you figure out the rest.
Have a question we didn't answer?
Tell us what you need.
Whether you're ready for an estimate or simply need clarification about a service, start with a short message and we'll point you in the right direction.
Contact Maid Simple Cleaning
