Terms & Conditions
Last Updated: 6/26/26
Welcome to Maid Simple Cleaning& Laundry Services. By scheduling or using our services, you agree to the following Terms & Conditions.
SERVICES
Maid Simple Cleaning provides residential cleaning, move-in/move-out cleaning, office and light commercial cleaning, laundry pickup and delivery services, yard cleanup services, and related add-on services.
Service details, pricing, and availability may change without prior notice.
ESTIMATES & PRICING
All estimates are provided based on information supplied by the customer.
Final pricing may be adjusted if:
• The property condition differs significantly from the description provided
• Additional services are requested
• Excessive clutter, buildup, or unexpected conditions are present
• Additional time or labor is required to complete the job
Customers will be notified of any pricing adjustments before additional work is performed whenever possible.
SCHEDULING & ACCESS
Customers are responsible for providing safe and timely access to the property.
If our team is unable to access the property at the scheduled time, a lockout fee may apply.
Delays caused by inaccessible properties may require rescheduling.
PAYMENT TERMS
Payment is due upon completion of service unless otherwise agreed in writing.
We accept:
• Cash
• Credit/Debit Cards
• Cash App
• Venmo
• Zelle
• Other approved payment methods
Late payments may be subject to additional fees.
CANCELLATION & RESCHEDULING
We request a minimum of 24 hours notice for cancellations or schedule changes.
Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
Repeated cancellations may result in removal from recurring service schedules.
SATISFACTION GUARANTEE
Customer satisfaction is important to us.
If you are dissatisfied with any portion of the service, please notify us within 24 hours of service completion.
We may offer a return visit to address reasonable concerns at our discretion.
Refunds are not guaranteed and are evaluated on a case-by-case basis.
PROPERTY CONDITION
For health and safety reasons, we reserve the right to refuse or discontinue service if we encounter:
• Biohazards
• Human or animal waste
• Pest infestations
• Unsafe working conditions
• Hazardous materials
• Aggressive animals
• Conditions that may pose a risk to our staff
Additional fees may apply for unusually difficult cleaning situations.
DAMAGE OR BREAKAGE
While every effort is made to handle your property with care, accidents can occasionally occur.
Any claims for damage must be reported within 48 hours of service completion.
Maid Simple Cleaning is not responsible for:
• Pre-existing damage
• Normal wear and tear
• Improperly secured items
• Unstable furniture
• Items of extraordinary value not disclosed in advance
LAUNDRY SERVICES
Customers are responsible for checking pockets and removing valuables before pickup.
Maid Simple Cleaning & Laundry Services is not responsible for:
• Items left in pockets
• Manufacturer defects
• Normal shrinkage
• Color bleeding due to garment condition
• Damage caused by improper care labels
• Unreported specialty fabric requirements
Dry-clean-only items should not be included unless specifically arranged.
YARD CLEANUP SERVICES
Our yard cleanup services are limited to light residential cleanup and maintenance.
We do not provide:
• Tree removal
• Landscaping installation
• Excavation work
• Heavy construction debris removal
Customers are responsible for identifying underground hazards, sprinkler systems, and hidden obstacles.
WEATHER CONDITIONS
Outdoor services may be delayed or rescheduled due to weather conditions that affect safety or service quality.
PHOTOS
Maid Simple Cleaning & Laundry Services may take before-and-after photographs for quality assurance, training, marketing, or social media purposes.
No identifying personal information will be shared without permission.
Customers may request in writing that photographs not be used for marketing purposes.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Maid Simple Cleaning & Laundry Services’ liability shall be limited to the amount paid for the specific service giving rise to the claim.
We shall not be liable for indirect, incidental, or consequential damages.
CHANGES TO TERMS
Maid Simple Cleaning & Laundry Services reserves the right to update these Terms & Conditions at any time.
Updated versions will be posted on our website and will become effective immediately upon posting.
CONTACT INFORMATION
For questions regarding these Terms & Conditions, please contact:
Maid Simple Cleaning &Laundry Services
Phone: 774-520-4026
Email: info@maidsimplecleaningma.com
Service Area:
Fall River, New Bedford, Somerset, Swansea, Dartmouth, Westport, and surrounding South Coast Massachusetts communities.