Privacy Policy

We may collect information when you:

• Complete a website contact or estimate form
• Call, text, or email Maid Simple Cleaning
• Request or accept an estimate
• Schedule or receive cleaning services
• Submit photos or other property information
• Make a payment
• Leave a review or provide feedback
• Participate in a referral or promotion
• Interact with our website or online services

Information may be used for legitimate business purposes including:

• Responding to questions and customer inquiries
• Preparing cleaning estimates
• Scheduling and providing services
• Communicating appointment information
• Creating invoices and processing payments
• Maintaining customer and service records
• Responding to service concerns
• Improving our website and customer experience
• Maintaining security and preventing misuse
• Complying with applicable legal and business requirements

If you provide a phone number or email address, Maid Simple Cleaning may use that information to communicate with you about estimates, appointments, services, invoices, account matters, customer support, or other transactions involving your request.

We may occasionally send information about services, promotions, or business updates when permitted. You may ask us to stop non-essential promotional communications at any time.

Transactional or service-related communications may still be sent when necessary to manage an active estimate, appointment, payment, or customer relationship.

Maid Simple Cleaning does not sell customer personal information as part of our ordinary business operations.

Information may be shared when reasonably necessary with companies or service providers that help us operate the business, such as:

• Website and hosting providers
• Scheduling or customer-management systems
• Payment processors
• Email or communication providers
• Cloud storage or file-management services
• Accounting or bookkeeping providers
• Other contractors or vendors supporting business operations

We may also disclose information when reasonably necessary to comply with law, respond to legal process, investigate fraud or security concerns, protect the safety or rights of our business or others, or address a business dispute.

Payments may be processed through third-party payment providers. Those providers may collect and process payment card or financial information under their own privacy and security practices.

Maid Simple Cleaning does not intentionally store complete payment-card numbers through this website unless a payment service specifically provides an authorized and secure method for doing so.

Our website platform and certain integrated services may use cookies, analytics tools, or similar technologies to help the website function, understand traffic, remember preferences, improve performance, and measure how visitors use the site.

Your browser may allow you to block or delete certain cookies. Disabling some cookies may affect website functionality.

Photos may be provided by customers or taken during service for operational purposes such as estimating, documenting property condition, confirming completed work, quality control, safety, employee training, or resolving questions about a service.

Internal service documentation is different from public marketing use. Public use of identifiable customer property photos will be handled in accordance with any applicable authorization or media consent.

Maid Simple Cleaning takes reasonable administrative, technical, and physical steps appropriate to our business to help protect personal information from unauthorized access, use, loss, or disclosure.

No website, electronic system, or method of transmission can be guaranteed to be completely secure. Customers should use reasonable care when sending information electronically.

We may retain customer and business records for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with tax, accounting, insurance, contractual, or legal obligations, and protect legitimate business interests.

Information that is no longer reasonably needed may be deleted, destroyed, or anonymized in accordance with our business practices and applicable law.

Our website may contain links to or integrations with third-party services such as payment providers, scheduling systems, social media platforms, maps, review sites, or other external websites.

Maid Simple Cleaning does not control the privacy practices of independent third parties. Their privacy policies apply when you interact directly with those services.

Maid Simple Cleaning's website and services are intended for adults seeking cleaning or property-related services. We do not intentionally request personal information from children under 13 through our website.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review the matter.

You may contact Maid Simple Cleaning if you have a question about information you previously provided, would like to update inaccurate contact information, or have another privacy-related request.

We may need to verify your identity before acting on certain requests and may retain information when reasonably required by law, accounting rules, contractual obligations, dispute-resolution needs, or legitimate business purposes.

If Maid Simple Cleaning becomes aware of a security incident involving personal information, we will evaluate the situation and take reasonable steps consistent with applicable legal requirements.

Where notification is legally required, affected individuals and appropriate government authorities will be notified as required by applicable law.

We may update this Privacy Policy as our website, services, technology, or legal requirements change.

The most current version will be posted on this page with an updated "Last Updated" date.